In today’s digital age, businesses have a vast amount of data and information to manage. The challenge is to make sense of all this data and provide the right information to the right people at the right time. This is where enterprise search and predictive insights platforms come into play. Coveo is a leading player in this space, providing an intelligent enterprise search and predictive insights platform that helps businesses to unlock the power of search to maximize performance.
Coveo’s platform securely connects and unifies information from across on-premise and cloud applications. It automatically suggests relevant information, experts, products, and services to customers as they are self-serve and employees as they work. This enables businesses to harness the total value of their IP and empower their workers with unified and secure knowledge access. Coveo’s Relevance Cloud is a multi-faceted platform that uses search, machine learning, and behavioral signals to increase examination relevance, make content recommendations, and personalize experiences.
One of the critical features of Coveo’s platform is personalization. Coveo personalizes every digital experience for customers, partners, dealers, and employees. The platform combines unified search, analytics, and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers, and intranets effortless and efficient. Coveo partners with the world’s largest enterprise technology players and has over 1,500 activations in mid-to-large-sized global organizations across multiple industries. The Coveo Relevance Cloud is a market-leading AI-powered relevance platform that aims to enable customers to deliver the relevant experiences that people expect in the new digital economy.
Coveo provides solutions for e-commerce, service, website, and workplace applications. These solutions are designed to provide tangible value to customers by helping to drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction. Coveo democratizes AI on the promise of relevance, making search, data, and AI more accessible so that every business, not just tech giants, can provide relevant experiences that feel good and deliver results. The Coveo Headless toolkit allows businesses to develop the design of all the UI components of their intelligent search experience. It works with any web development framework, serving as a middle layer for applications to open a line of communication between the UI and the Coveo Platform.
Coveo’s platform is built with security in mind. Security by design means governance inspired by ISO 27001, maturity models based on CoBIT, security processes defined by the ISM3, and measures taken from the NIST special publications. The Coveo Relevance Cloud platform can be used for websites, e-commerce, service and support, workplace enablement, and more. Across all these experiences, applied AI makes the experience of finding answers and discovering content more intuitive and personal.
With Coveo, businesses can bring AI-powered search and recommendations into their products, communities, CRM, and more. Coveo’s state-of-the-art customer and employee usage analytics provide businesses with the in-depth data they need to innovate and deliver results faster. AI-powered relevance enables businesses to add new product content and connect new knowledge repositories to continuously anticipate what users need next.
Coveo’s platform helps businesses increase agility and close skill gaps by giving each person instant access to the information and resources they need to grow their skillset and stay on top of delivering next-generation tech. The platform simplifies content discovery by connecting and extending website search beyond the CMS and into content repositories. Coveo’s AI and the interactions of a business’s community automatically surface the most meaningful content, making for effective distribution channels. “From a single search to an entire user journey, increase the relevance of your experiences at every touchpoint with AI recommendation and personalization” says Louis Tetu, CEO.
In conclusion, Coveo is a leading intelligent enterprise search and predictive insights platform that helps businesses unlock the power of search to maximize performance. Its platform uses inquiry, machine learning, and behavioral signals to increase the relevance of search, content recommendations, and personalized experiences.
Louis Tetu, CEO
“From a single search to an entire user journey, increase the relevance of your experiences at every touchpoint with AI recommendation and personalization.”