Managing and securing an IT infrastructure can be challenging when you don’t have a clear view of your whole network — information on every user, asset, vendor, password and procedure. This information is usually stored in multiple fragmented solutions, making it difficult for technicians to put the various puzzle pieces together. Technicians end up wasting around 25% of their time looking for information in five or more solutions.
So, how can you efficiently manage your infrastructure while dealing with an information overload? Read on to find out.
The primary cause for unsecure IT infrastructure
Information sprawl is at the heart of several problems within IT infrastructures.
When you don’t document all your assets intelligently, you waste time and money you cannot afford to lose to documentation failures, such as:
- Incomplete documentation: You invest time and energy into documenting your infrastructure but can’t find important details in crucial moments.
- Complicated documentation: You can’t find the information you need when you need it when there is too much to look through.
- Obsolete and redundant documentation: The information you find is outdated because it wasn’t systematically updated.
- Documentation that’s difficult to manage: Lacks standardization and consistency and is situated in different locations.
- Unreliable documentation: You are unsure if the information you have is accurate. When you don’t trust your documentation, you waste time double-checking sources.
If these problems sound familiar, don’t worry. There is a solution.
The need for intelligence-driven documentation
Artificial intelligence (AI) is transforming most industries by automating simple and complex procedures and acting as a catalyst for growth. It’s also transforming the world of documentation by automating procedures, consolidating information from disparate solutions through smart integrations and saving your technicians time and effort.
Imagine — you can find any information you need within seconds. It’s possible with intelligent documentation.
Benefits of intelligence-driven documentation
An intelligent documentation tool lets you:
- Centralize documentation from multiple solutions in one pane: Track, manage and find all your critical information on users, passwords, assets and vendors from one place, so you don’t have to wonder if the information you need is in a spreadsheet or if it walked out the door with an ex-employee.
- Automate procedures: Always view up-to-date information by eliminating manual procedures and human errors. Populate data from multiple sources almost instantly and save time and effort with the help of automation.
- Standardize documentation to increase efficiency: Leverage pre-configured templates to jumpstart your documentation without the administrative overhead that would otherwise be required. Turn human knowledge into efficient processes and implement them with greater consistency, so you get the same results regardless of who’s performing the process.
- Leverage shared intelligence: Intelligence-driven documentation is designed by experts who have “been there, done that.” It lets you combine your expertise with the larger collective intelligence of IT pros, making your documentation work FOR you.
- Secure your documentation: Your mission-critical and sensitive information is invaluable. Hence, you need an intelligent documentation tool that operates in accordance with industry best practices laid out in security systems and standards like ISO 27001, PCI-DSS and SOC 2.
- Implement a process-driven culture: It’s difficult to get your team(s) to buy into your documentation vision when they have to do all the work manually using solutions that don’t talk to each other. An intelligent tool like IT Glue eliminates these barriers and makes documentation more efficient and beneficial. It overcomes the resistance of your team(s) to document what’s essential.
- Make smarter decisions: When you can see how the various assets on your network are connected or have deep insights into user behavior, you can make informed decisions on your IT spending or to make processes more efficient. Intelligent documentation lets you leverage data to achieve business objectives.
Have complete visibility with intelligent IT documentation
Your documentation is only as good as the impact it has on your business.
Information sprawl makes it difficult for your technicians to put the puzzle pieces together. It leaves them confused and overwhelmed, preventing them from doing their jobs efficiently.
However, an intelligent documentation solution, like IT Glue, lets technicians improve operational efficiency, reduce ticket resolution time and enhance service delivery. It allows them to centralize, standardize and automate documentation so they can quickly and effortlessly find the information they need when they need it.
Learn how IT Glue can help you track, find and know everything about your IT in less than 30 seconds.
