Wednesday, July 10, 2024

Advancing the Software Space Under AI’s Tutelage

Cognizant has officially expanded its partnership with Google Cloud to enhance software delivery lifecycle and accelerate developer productivity. Under the agreed terms, Cognizant will adopt Gemini for Google Cloud in two ways, the first of which is by training its associates to use Gemini for software development assistance. The second way here would notably involve integrating Gemini’s advanced capabilities within its internal operations and platforms. In both the cases, though, Cognizant will be empowering its developers to write, test, and deploy code faster and more effectively, with the help of AI-powered tools. Taking a closer look at the granular-level benefits of this expanded partnership, they begin from improving Cognizant’s ability in regards to analyzing incident reports, quickly identifying root causes, and implementing resolutions across its platforms. Next up, the partnership will bring what would be new AI-powered chat capabilities within Cognizant Flowsource solution so to help users accelerate development of code, automate tests, and increase self-service automation for business users. Then, there is the prospect of making a more intuitive and personalized user experience available to business users and IT teams. Here, the core idea is to apply Gemini’s natural language interface for Cognizant Neuro® AI and Cognizant Neuro® IT Operations, all for the purpose of allowing users to easily request status updates on operations and request new services.

“Software development is one of the jobs likely to benefit most from the way generative AI is redefining the anatomy of work,” said Ravi Kumar S, CEO of Cognizant. “Cognizant has committed to investing $1 billion in generative AI over three years because we believe it is a powerful tool to amplify human potential, and our partnership with Google Cloud is central to this commitment, and to realizing this vision.”

Rounding up highlights is the facility to achieve faster information retrieval and analysis within Cognizant Neuro® IT Operations. This, in turn, should enable users to quickly extract the insights required for their day-to-day work. You can also leverage a natural chat interface to rapidly query knowledge base articles, manuals, best practices, and more.

Cognizant’s decision to expand partnership with Google Cloud comes amidst a larger effort to upskill modern day workforce. In case you weren’t aware, under its Synapse initiative, the company hopes to upskill more than one million individuals globally by 2026. To reach that goal, Cognizant will invest in empowering well over 70,000 associates just over the next 12 months, and it will do so across multiple Cognizant functions on Google Cloud’s AI offerings. On top of that, the company will also make a point to integrate Gemini into its suite of automated platforms and accelerators. Having touched on its plans with Gemini, Cognizant will also establish a Gemini Studio within each of its Cloud AI Innovation hubs in Plano, Texas, London, and Bangalore, to help enterprise customers ideate, architect, and scale AI solutions.

Contextualizing the importance of such an effort are the findings unveiled by one Cognizant and Oxford Economics study titles New Work, New World. The stated study essentially claimed that generative AI could inject up to $1 trillion into the U.S. economy by 2032.

“Generative AI has the potential to significantly improve every stage of the software delivery lifecycle, helping developers quickly generate code, troubleshoot issues, and automate processes,” said Thomas Kurian, CEO of Google Cloud. “By training and enabling its workforce on Gemini for Google Cloud, Cognizant can expedite the speed and quality of software development projects for joint customers.”