We live in an age today where ‘scale’ is often a business objective for most companies. However, a company’s data system becomes burdened by new layers of technology stacked onto the existing infrastructure. This can make scaling more difficult, complex and unreliable, effecting the bottom line of a company’s operations overall.

Turning the risks of unreliable infrastructure into opportunities for growth is dependent on a reliable solutions provider, and only Windward is delivering on that mission. Windward is an IT systems solutions provider that eliminates complexity in IT operations while helping clients manage and maximize their investments in platforms like ServiceNow. For Windward, it’s all about helping clients understand the art of the possible. “We’ve been around for 27 years, and we really focused for most of our existence on operations management and what we mean by that is all the tools, technology processes and organizational change work that needs to be done in order to manage and operate large scale data networks and data systems,” said Sean McDermott, President & CEO, Windward.

Windward deals in scale and their clients reflect that. “Most of our customers are Fortune 500 companies and scale, for companies that are larger, takes on a very different aspect. They invest highly in technology and have unique requirements that makes scale incredibly difficult,” McDermott said. Scale can’t be achieved when setbacks occur. Since companies adopt technologies that don’t speak to one another, unreliable systems infrastructure is prone to error. Just think back to a recent example of unreliable data infrastructure costing a company not only profit, but also reputation. The CrowdStrike outage cost the company and the companies they support millions, but the outage also cost them their reputation. Afterwards, users and customers had to ask the question: “do we trust CrowdStrike anymore?”

Strategies For Employees to Feel Empowered

Windward’s goal with helping clients maximize their investment in ServiceNow is dependent on giving back the resources, structure and strategies for employees to feel empowered to deliver on the demands coming from their own organizations. Building out the reliability of a program means learning how to configure it according to actionable and automated solutions, not adding more technology on top of it to try and solve the issues. This also means understanding the nuanced challenges that one organization faces over another, because no two businesses are going to have the same problems. This is something that Windward does exceptionally well, and at scale. “Clients need to understand what’s possible and available to them in the context of their own business,” McDermott said.

For Amr’s team, it’s all about building out a workflow and then educating clients. Windward’s service relies on getting a clear understanding of their clients and the unique challenges they face in their ServiceNow or other platform deployments. Then the work that Windward does, by leveraging their team of experts, revolves around deploying a workflow that aligns with the objectives of the client, builds out a streamlined process that resolves complexity, and educates and gives their clients the resources to be able to take control of their infrastructure.  “When we say we’ve done more ITSM, ITOM and SecOps implementations than pretty much anyone else out there, we mean it. So we have deep vendor relationships and technical resources. We’re well-versed in the nuance of risk mitigation. And we’re proud to execute a better, faster service while remaining within budget, time after time.”

Powerful and Integrate Solutions

Windward’s service extends to clients in public service where trust from the public has to be foundational in their approach. For instance, Windward was recently tasked with helping the Army Program Executive Office for Command, Control, and Communications -Tactical (PEO-C3T) migrate ServiceNow ITSM and Asset Management, as well as multiple other applications, to Impact Level 5 and 6 (IL5/IL6) to improve mission capability and productivity. Here, Windward needed to help the client integrate and maximize their ServiceNow investment in order to work more efficiently through their streamlined programs and incur a better security result overall. Windward designed a solution to stand up a ServiceNow system at Impact Level 5 (IL5) that required a host of platform features, including ITSM, to be connected to user and rule capabilities that ensured better data integrity. The outcomes of this process proved beneficial for the client. Not only did the Army Program Executive Office for Command, Control and Communications improve their security score with the Department of Defense, ultimately carving out a better path for enhanced Authority to Operate (ATO) programs, but they were also able to improve their operations at the whole-scale level.

Getting Future Ready

Windward is more than a systems solutions provider. Building out long-term relationships with their clients is at the core of what they do, and that means that Windward is committed to a partnership that is built on reliability first and foremost. As tech platforms continue to be added into business and complexity increases, Windward promises to deliver even more on automation from AI that streamlines workflows for more accessible client use and functionality. In these ways, Windward delivers on their mission to help clients realize what’s possible for their complex infrastructures without ever compromising on reliability. “At Windward, we simply focus on the right people for the job. We hold ourselves to incredibly high standards—and prove our credibility time after time. We call this exacting, no-drama attitude “calmbitious.” It means we’ll keep our cool and deliver excellence every time,” concludes McDermott.