Elon Musk, CEO of Tesla Inc (TSLA.O), announced on Friday that the company’s mobile app was returning to service after a server outage earlier this week prevented many Tesla owners from connecting to their vehicles.
Musk was reacting to a tweet from a Tesla owner in Seoul, South Korea, who reported he was having trouble connecting his Model 3 to the iOS app due to a “500 server problem.”
“Should be coming back online now. Looks like we may have accidentally increased verbosity of network traffic,” Musk said.
The outage was first reported by Electrek.
According to outage monitoring website Downdetector, which tracks outages by aggregating status updates from a variety of sources, including user-submitted faults on its platform, roughly 500 users experienced an error at around 4:40 p.m. ET (2140 GMT). At 9:20 p.m. ET, there were just over 60 reports.
“Please accept our apologies; we will take steps to ensure that this does not happen again,” Musk stated.
