New Offerings for Unified Communications Platforms Are Being Driven by Demand for Inter-Company Collaboration

Six suppliers were recognised as Champions in SoftwareReviews’ 2022 Unified Communications as a Service Platform Emotional Footprint Report, which is a top source for information on the market for software vendors.

Email, video conferencing, instant messaging, and file sharing are just a few of the functions offered by unified communications as a service (UCaaS) software, which provides communication services on a single unified platform via the cloud. Due to the epidemic, UCaaS platforms have emerged as a crucial piece of software for distant work. Inter-company communication, where guest accounts are freely accessible for external contacts without obstructing business policy, security, or compliance, is currently being adopted by organisations.

“As voice functionalities become table stakes features, the key differentiators between UCaaS vendors often come down to the quality of their customer relationships and the ability to deliver,” says Thomas Randall, senior research analyst at Info-Tech Research Group and UCaaS analyst. “Vendors competing to provide one hundred percent uptime are a reflection of the post-pandemic world. Hybrid and remote work have become the default mode of working, and there is significant value for UCaaS vendors to provide the connection between employees for voice, video, and messaging.”

Based on verified survey data gathered from 917 end-user reviews, SoftwareReviews has recognised the best UCaaS software suppliers to assist organisations in choosing their upcoming Unified Communications as a Service solution. These vendors have achieved excellent ratings on SoftwareReviews’ Emotional Footprint thanks to the positive comments they have received from customers.

The total emotional reaction ratings across the categories of service, negotiation, product effect, dispute resolution, strategy, and innovation culminate in the Net Emotional Footprint (NEF) of each software supplier. From the perspective of a software user, the NEF is a potent indicator of overall user sentiment toward the provider and its product.