Tuesday, November 10, 2026 • 10:30 PM

CRM

The future of CX is predictive and proactive CRM
The future of CX is predictive and proactive

By Peter Dorrington, Co-Founder and Chief Strategy Officer, Anthrolytics

Meet as Strangers Leave as Friends CRM
Meet as Strangers Leave as Friends

By John R. DiJulius, President, The DiJulius Group

Three Lessons To Create A Better Customer Experience CRM
Three Lessons To Create A Better Customer Experience

By Shep Hyken, Customer Service and Experience Expert, Shepard Presentations, LLC

Want to improve sales? Take a closer look at the customer experience CRM
Want to improve sales? Take a closer look at the customer experience

By Jens Ellebaek, Consulting offerings manager, Configit

Personalized Selling to the New B2B Buyer CRM
Personalized Selling to the New B2B Buyer

By Russ Sharer, Chief Sales Officer, co-author, The Brooks Group

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